If you have an older Model B monitor which is not Bluetooth enabled, you can have it upgraded to Bluetooth. The cost of the upgrade is £95 and once we receive the monitor back at Wattbike HQ this will take approximately 7-10 working days to complete

<p style="box-sizing: border-box; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;
If you have an older Model B monitor which is not Bluetooth enabled, you can have it upgraded to Bluetooth.&#xA0;<span style="color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">The cost of the upgrade is &#xA3;95 and once we receive the monitor back at Wattbike HQ this will take approximately 7-10 working days to complete before being dispatched back to you.&#xA0;
&#xA0;
<p style="box-sizing: border-box; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: border-box; font-weight: bolder; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you would like to upgrade your Model B monitor to Bluetooth, please contact our support team <a href="https://support.wattbike.com/hc/en-gb/requests/new" style="box-sizing: border-box; background-color: transparent; color: #ed1c24; text-decoration: underline;" target="_self">here.</a> We will require the following information:
<ul>
<li>
Serial number of the bike the monitor is connected to (this starts with 220 and can be found on the bottom right hand side of the bike frame underneath the magnetic resistance)
</li>
<li>Serial number of the monitor (this starts with 250 and can be found on the rear of the monitor)</li>
<li>Does the monitor have a push fit or screw fit connection where the red data cable connects into the back of the monitor?</li>
<li>Contact name, number and email address</li>
<li>Full address and postcode</li>
</ul>
&#xA0;
<span style="color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">Once the order/payment has been processed, you will be provided with a &apos;Monitor Returns&apos; form which you will need to complete and send back with your unit.&#xA0;<strong style="box-sizing: border-box; font-weight: bolder; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please allow up to 48 working hours for this form to be emailed to you.&#xA0;
&#xA0;

Model B Bluetooth Upgrade

If you have tried the available troubleshooters and your monitor still does not work, it may require a service. The PTS will need to be sent back to Wattbike HQ as our service engineers do not repair monitors. A PTS monitor service costs £150 and inc

<p id="h_01J881PNK4NSEQCESJWPSDGQMB" style="box-sizing: border-box; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you have tried the&#xA0;available troubleshooters&#xA0;and your monitor still does not work, it may require a service. The PTS will need to be sent back to Wattbike HQ as our service engineers do not repair monitors. A PTS monitor service costs &#xA3;150 and includes return postage.&#xA0;
<p id="h_01J881PNK4A3NK6Y6H2KJ8RK6Q" style="box-sizing: border-box; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;
<p style="box-sizing: border-box; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please contact our Customer Services team&#xA0;<a href="https://support.wattbike.com/hc/en-gb/requests/new" style="box-sizing: border-box; background-color: transparent; color: #ed1c24; text-decoration: underline;" target="_self">here</a>&#xA0;- we will need the following information:
<ul style="box-sizing: border-box; list-style: outside disc; margin: 20px 0px 20px 20px; padding: 0px 0px 0px 20px; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">
<li style="box-sizing: border-box;">
Serial number of the&#xA0;bike&#xA0;the unit is connected to (this starts with 290 or 300)&#xA0;
</li>
<li style="box-sizing: border-box;">Serial number of the monitor (this starts with 280 and can be found on the rear of the monitor</li>
<li style="box-sizing: border-box;">Contact name, number and email address</li>
<li style="box-sizing: border-box;">Full address and postcode</li>
</ul>
<p style="box-sizing: border-box; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once the order/payment has been processed, you will be provided with a &apos;Monitor Returns&apos; form which you will need to complete and send back with your unit.&#xA0;<strong style="box-sizing: border-box; font-weight: bolder; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please allow up to 48 working hours for this form to be emailed to you.&#xA0;
<p style="box-sizing: border-box; margin-bottom: 0px; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="box-sizing: border-box; color: #2f3941; font-family: -apple-system, BlinkMacSystemFont, &apos; Segoe UI&apos; , Helvetica, Arial, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: #ffffff; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once we receive the monitor back at Wattbike HQ, this will take approximately 7-10 working days to complete before being dispatched back to you.&#xA0;

Performance Touch Screen (PTS) Service/Repair

Wattbike Test Store

Monitor repairs including Bluetooth Upgrades.

Monitor Repairs/Servicing

Servicing & Warranty

Rotating the handlebars on the Proton

How to customise virtual gears on the Wattbike Proton

Shifter configuration on the Wattbike Proton

How to connect your Wattbike Proton to Rouvy

How to use dual channel Bluetooth on the Wattbike Proton

How to connect a Heart Rate Monitor to your Wattbike Proton

Connecting a Garmin watch for heart rate

PROTON: SETUP & CONNECTIVITY

What is the Proton?

Proton Boxed Dimensions

Can I fit Wattbike Atom Tri-Bars to a Wattbike Proton?

Proton: FAQS

Pairing the shifters on the Wattbike Proton

PROTON: TROUBLESHOOTING

Updating the firmware on your Wattbike Proton

Firmware

Wattbike Proton Parts Warranty

PROTON: MAINTENANCE & SERVICING

Proton

How to customise your shifter configuration on Wattbike Atom (next generation) and Wattbike AtomX

How to customise virtual gears and shifter configuration on Wattbike Atom (next generation) and Wattbike AtomX

How to use dual channel Bluetooth on the Wattbike Atom

How to use the Wattbike Hub App with the Wattbike Atom (Next Generation)

How to connect a heart rate monitor to your next generation Wattbike Atom

How to connect your Next Generation Atom to Rouvy

How to connect your Wattbike Atom (Next Generation) to a Garmin Edge

Atom: Setup and Connectivity

What's included in the box with the next generation Wattbike Atom?

What are the dimensions of the Wattbike Atom (Next Generation)?

What size device can the Atom (Next Generation) hold?

How do I change the saddle on the Next Generation Wattbike Atom?

Atom: FAQs

Set Zero States on the Wattbike Atom

How to customise your shifter configuration on Wattbike Atom (next generation)

How to customise virtual gears and shifter configuration on Wattbike Next Generation Atom

My Wattbike Atom (Next Generation) is making a noise

Pairing the shifters on the Wattbike Atom (Next Generation)

I have a problem with my Wattbike Atom (Next Generation) in ERG/Gear mode

Atom: Troubleshooting

Atom (Next Generation) Current Firmware

Updating the firmware on your Wattbike Atom (Next Generation)

Atom: Firmware

How to replace your Wattbike Atom (Next Generation) handlebar lock lever

How to replace your Wattbike Atom (Next Generation) seat post lock lever

Atom: Maintenance & Servicing

Atom (Next Generation)

Getting started with your Wattbike AtomX - AtomX User Guide

How do I build my Wattbike AtomX?

Can I connect my Garmin to my Wattbike AtomX?

Does the AtomX require Wi-Fi?

AtomX: Setup and Connectivity

What are the dimensions and specifications of the Wattbike AtomX?

What do the shifters do on my Wattbike AtomX?

Does the AtomX require a power supply?

What is included with the Wattbike AtomX?

AtomX: FAQs

PTS Firmware & Software

Performance Touchscreen

Set Zero States on the Wattbike AtomX

How do I switch between metric and imperial units on the Wattbike AtomX?

Gear mode will not respond on my Wattbike AtomX

How do I adjust the resistance on my Wattbike AtomX?

The shifter(s) on my Wattbike AtomX will not respond

AtomX: Troubleshooting

Updating the firmware on your Performance Touchscreen (PTS) - AtomX

AtomX: Firmware

How much maintenance does the Wattbike AtomX require?

AtomX: Servicing

AtomX

Bike setup for runners

How to connect a heart rate monitor to the Wattbike Air

Can I connect a Garmin cycling computer to my Wattbike Air?

Air: Setup & Connectivity

Does the Wattbike Air require a power supply?

Air: FAQs

How much maintenance does the Wattbike Air require?

Air: Maintenance & Servicing

Air - Current Firmware

AIR: FIRMWARE

Getting started with your Wattbike Air-Pro - User Guide

Connecting your PTS2 Monitor to the Wattbike Hub App

How do I build my Wattbike Air-Pro?

Air-Pro - Set Up & Connectivity

How to adjust the resistance on your Wattbike Air-Pro

What is the difference between the Air-Pro gearing options Standard and High?

Does the Wattbike Air-Pro require a power supply?

What are the dimensions of the Wattbike Air-Pro

What is included with the Wattbike Air-Pro

Air-Pro - FAQS

Updating the Wattbike Air-Pro Firmware

Air-Pro - Firmware

AIR-PRO

Getting started with your Wattbike Pro/Trainer - User Guide

How do I build my Wattbike Pro/Trainer?

How do I get the right bike fit and riding position on my Wattbike Pro/Trainer?

Connecting your Model B Monitor to your Wattbike Hub App

How to connect a Heart Rate Monitor to your Wattbike Pro/Trainer

Can I connect my Garmin to my Wattbike Pro/Trainer?

Using Apps With Your Wattbike Pro/Trainer

Pro/Trainer:  Setup and Connectivity

What is included with the Wattbike Pro/Trainer

What are the dimensions of the Wattbike Pro/Trainer?

Does the Wattbike Pro/Trainer require a power supply?

What is the difference between a Wattbike Pro and a Trainer?

How to adjust the resistance on your Wattbike Pro/Trainer

Pro/Trainer: FAQs

Model B Monitor - Setting zero state

The levers on my Wattbike Pro/Trainer are not tightening

The magnetic resistance control on my Wattbike is slipping

Pro/Trainer: Troubleshooting

How to remove your toe cages.

How to replace the bottle cage - Pro/Trainer

How to attach your device holder

Replacing a data cable on a Pro/Trainer

How much maintenance does the Wattbike Pro/Trainer require?

Pro/Trainer:  Servicing

Model B Performance Monitor Firmware Changelog

My monitor is showing a blank screen during the firmware update process

Model B Performance Monitor Firmware Update - Fire Fit Firmware

Model B Performance Monitor Firmware Update - MOD Firmware

Model B Performance Monitor Firmware Update - UCI Firmware

Pro/Trainer: Firmware

Model B Monitor keeps asking for time/date input

Resetting your Model B Monitor

How do I delete workouts from my monitor?

My monitor deletes my workouts

My monitor is not charging

My monitor will not switch on

How do I upgrade my Model B Monitor to Bluetooth?

How to use the Wattbike Performance Monitor

Pro/Trainer:  Performance Monitor B

How do I upgrade my Model A Monitor to a Model B Monitor?

Model A Monitor - Setting zero state

Wattbike Performance Monitor Model A Features

Pro/Trainer:  Performance Monitor A

Pro/Trainer

How to connect your Performance Touchscreen to WiFi - Nucleus

Getting started with your Wattbike Nucleus - Wattbike Nucleus User Guide

How do I build my Wattbike Nucleus?

Can I connect my Garmin to my Wattbike Nucleus?

Nucleus: Setup and Connectivity

What are the dimensions of the Wattbike Nucleus?

Does the Wattbike Nucleus require Wi-Fi?

Does the Wattbike Nucleus require a power supply?

What is included with the Wattbike Nucleus?

Nucleus: FAQs

Set Zero States on the Wattbike Nucleus

The levers on my Wattbike Nucleus are not tightening

Nucleus: Troubleshooting

Updating the firmware on your Performance Touchscreen (PTS) - Nucleus

Nucleus: Firmware

How much maintenance does the Wattbike Nucleus require?

Can I change the saddle on the Wattbike Nucleus?

Nucleus: Servicing

Nucleus

Can I connect my Garmin to my Wattbike Atom?

Getting the most out of your Atom when using Zwift

Getting Set Up with your Wattbike Atom - Atom User Guide

What are the dimensions of the Atom?

How to use the Wattbike Hub App with the Atom

How do I build my Atom?

How to connect a Heart Rate Monitor to your Wattbike Atom

Does the Atom require a power supply?

How do I adjust the resistance on the Atom?

Atom (First Gen): Setup and Connectivity

The seat post on my Wattbike Atom keeps slipping

How do I change my gear configuration on the Atom?

My Wattbike Atom is making a noise

My Atom keeps changing to Gear 1 or Gear 22

How do I pair the shifters on my Atom

Atom (First Gen): Troubleshooting

How to replace your Atom seat post lock lever

How to replace your Atom handlebar lock lever

How to adjust your Wattbike Atom saddle

How do I change the saddle on the Atom?

Atom (First Gen): Servicing

Atom (First Generation) Firmware 1.02.01

Wattbike Atom First Generation Beta Firmware

How do I update the firmware on the Atom?

Atom (First Gen): Firmware

Atom (First Generation)

How to connect your Performance Touchscreen to WiFi

How to log in on the Performance Touchscreen

Performance Touchscreen features

How to use the Wattbike Interval Builder

How do I delete workouts from my Performance Touchscreen?

How do I switch between metric and imperial units on the PTS?

The Performance Touchscreen does not turn on

All home screen tiles are grey (Bluetooth icon is grey)

QR code log in doesn't work, Bluetooth icon is grey

PTS 1

PTS (Performance Touchscreen)